Effective Date: September 2023
We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information directly from you, from other sources, through online technologies (such as when you are interacting with us through our Sites) or otherwise with your consent or as required and/or permitted by applicable law.
Depending on your interactions with us and your use of our Sites, we may collect the following personal information, directly from you or from other sources, that is necessary for our legitimate business purposes and to comply with our legal obligations:
You may provide us with:
We may collect personal information in the following ways:
a. Directly From You
You may provide personal information to us by mail, by email, over the telephone, through our Sites or in any other direct manner.
b. From Other Sources
Occasionally, we may receive personal information from other sources. In these cases, we receive your personal information from these other sources with your consent or if applicable law requires or permits us to do so.
c. Online Technologies
With your consent, if you activate the technologies further described below or if the applicable law permits us to do so, we may collect certain types of information electronically when you interact with our Sites, emails, social media accounts, online advertising, or through technologies such as cookies, web beacons, single pixel gifs and analytics engines. This information helps us understand what actions you take on our Sites and allows our Sites to work correctly.
The technologies and services we may use include:
Through these technologies, we may collect personal information as follows:
You may delete or disable certain of these technologies at any time via your browser or by clicking on “Cookie preferences” at the bottom of our websites. However, if you do so, you may not be able to use some of the features on our Sites. To learn more about the privacy choices available to you, please visit How Can You Change Your Privacy Choices?
We may use personal information detailed in section 3 to provide you with our products, programs and services, to manage our business operations and make hiring decisions, to communicate offers and information we think might interest you, to generally enhance your customer experience with us, and as otherwise permitted or required by applicable law.
Learn more about how we use your personal information for: providing the products, programs and services you request, managing our businesses, marketing and advertising, and conducting market research and data analytics
We use your personal information with your consent or as permitted or required by applicable law, and for the following purposes:
a. Providing the Products, Programs and Services you Request
We may use your personal information in order to provide our products, programs or services, for instance:
b. Managing Our Businesses
We may use your personal information to manage our business, for instance:
c. Marketing and Advertising
We may use your personal information to market our brands and products which we believe may be of interest to you. We may use your personal information to place you in general interest and purchase categories, which helps us determine what types of advertisements may be of interest to you and then serve you with these advertisements. We may draw inferences from items you purchase online and use these inferences to gain insights into how well our products sell to a certain general interest group.
We may conduct marketing and advertising in a variety of ways:
If you no longer wish to receive commercial electronic messages, please let us know by following the unsubscribe directions provided in every commercial electronic message. For more information on managing your marketing preferences, see How Can You Change Your Privacy Choices? For information on how we may share your personal information for marketing and advertising, see How We Share Personal Information.
For more information on how to opt-out of our other marketing communications and other advertising processes and how to manage your privacy preferences, please see How Can You Change Your Privacy Choices?
d. Conducting Market Research and Data Analytics
We may use your personal information in order to conduct market research and data analytics by tracking and analyzing current or previously collected information for the following purposes:
When possible, we will use your information in an aggregated and anonymized format, in accordance with applicable law.
Learn more about how we may share personal information: within our group of companies, to service providers, in the course of a sale or transfer of business or other transaction, for other permitted reasons, and with your consent.
a. Within Danone
b. Service Providers
We may hire service providers, which may be affiliates, to perform services on our behalf. This may include, without limitation, a person or an organization retained by Danone to perform work on its behalf, including for marketing research, media services, marketing agency services, consumer studies, customer service and web-related services, and quality control assessment. We provide them with a limited amount of information which is necessary in order for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide.
We may share your personal information with the following categories of service providers:
c. Sale or Transfer of Business or Other Transaction
We may disclose personal information to a third party in connection with a sale or transfer of business or assets, an amalgamation, reorganization or financing of parts of our business (including the proceedings of insolvency or bankruptcy) in accordance with applicable laws.
d. Other Permitted Reasons
From time to time, Danone may be compelled to disclose personal information in response to an applicable law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid request or inquiry. We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement and emergency services providers, in an emergency or where required or permitted by applicable law. We may release certain personal information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves, in accordance with or as authorized by applicable law.
e. With Your Consent
Other than the purposes listed above, we may, with your implied or express consent, share your personal information outside of our group of companies, in accordance with applicable laws.
If you choose not to provide us with certain personal information or if you withdraw your consent, where such withdrawal is available, we may not be able to offer you the products, programs or services that you requested or that could be offered to you.
We want you to clearly understand your choices and make informed decisions about your privacy options. There are several options available for you to manage your privacy preferences, including, for example: managing your preferences within your account when applicable, at registration or by contacting us directly, changing your browser settings on your device, and/or, where available, using third party unsubscribe functionality.
Learn more about how to change your privacy choices through your account, when you register for a product, program or service or by contacting us directly, changing your browser settings and using third party unsubscribe functionality.
a. Within Your Account
If you have an account with us, you can update your preferences where customer preference options are available through the relevant program, product or service.
b. At Registration or by Contacting Us Directly
You may opt in to receiving marketing communications at the time of registration (for instance, when you create an online account or enter our contests or promotions) or any time thereafter through your online account(s). We may also have your implied consent to send you such marketing communications under applicable laws.
You may opt out of:
Please note the following regarding withdrawal of consent or changes in your privacy preferences:
c. Changing Your Browser Settings on Your Device
With your consent, and if you activate the technologies further described below or if the applicable law permits us to do so, we use technologies to enhance your customer experience and present offers to you, including interest-based advertisements. For example, technologies such as cookies allow us to recognize when you use or return to our Sites, providing you with a more seamless experience. You may delete or disable certain of these technologies at any time via your browser. However, if you do so, you may not be able to use some of the features of our Sites.
Please refer to your browser instructions or help screen to learn more about how to block, delete and manage cookies on your computer or mobile device.
d. Using Third Party Unsubscribe Functionality
We may use third parties (e.g., web companies or social media platforms) that use certain technologies to analyze your browsing behaviour as you visit our Sites or to provide advertising. Please see the Online Technologies section for information how to manage your privacy preferences with respect these third parties.
We take the security of your personal information very seriously and are committed to protecting your privacy by using a combination of administrative, physical and technical safeguards, and implementing data protection processes. These measures include access restrictions, authentication systems, personnel training, and encryption. Your personal information may be stored in foreign jurisdictions, in which case it will be subject to foreign laws. We store your personal information for as long as it is necessary to provide you with our programs, products, and services and for a reasonable time thereafter, or as permitted or required by applicable law.
a. How We Protect Personal Information
We employ organizational, physical and technological measures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. These measures include access restrictions, encryption, and personnel training concerning the importance of preserving the privacy, confidentiality, and security of the personal information we collect. These safeguards also apply when we dispose of or destroy your personal information.
We also implemented a comprehensive set of policies and practices to protect your personal information. These measures take into account the volume, sensitivity, intended use, and format of the information, and generally include the following:
Please be careful whenever sending personal information to us via email. Email is generally not a secure means of transferring information. We therefore cannot guarantee that this information will not be lost or used in a fraudulent manner and we encourage the use of email encryption to communicate with us.
b. Transfer of Personal Information Outside of Canada
We may share personal information within Danone entities in Canada and with our affiliates and subsidiaries outside Canada. Some of our service providers may also access, process or store your personal information outside of the jurisdiction in which you reside. We use reasonable safeguards such as contractual requirements to ensure that our service providers protect your personal information wherever it is used or stored.
As a result, when your personal information is used or stored in a jurisdiction other than your jurisdiction of residence, it may be subject to the law of this foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.
c. How Long We Keep Personal Information
We will store your personal information for as long as necessary to fulfill the above purposes for which it was collected, in accordance with our retention policies, except where otherwise required or permitted by applicable law. Once no longer required, your personal information will be securely destroyed or anonymized (so the information no longer, directly or indirectly, identifies you) in accordance with applicable laws.
It is neither our goal nor intention to collect or post personal information from children under the age of eighteen without their parent’s or guardian’s consent. Danone does not knowingly provide any personal information collected from children, regardless of its source, to any third party for any purpose whatsoever. We do not allow children under the age of eighteen to submit information to the Sites and require a parent or guardian to submit on the child’s behalf. Danone encourages parents and guardians to spend time online with their children and to participate in the interactive activities offered on the Site.
Notwithstanding the foregoing, it is possible that we nevertheless collect such information from children if same is provided to us. We therefore encourage parents to inform their children about the possible consequences of using the Sites and disclosing information through the said Sites. We will not assume any responsibility with respect to the use of the Site or disclosure of information via the Sites by children.
CHILDREN ARE HEREBY REQUIRED TO OBTAIN THE PERMISSION OF THEIR PARENT OR LEGAL GUARDIAN BEFORE PROVIDING ANY PERSONAL INFORMATION TO US.
You have the right to access and rectify the personal information we hold about you, subject to any legal restrictions or contractual requirements. Upon request, we will provide you with access to your personal information within a reasonable timeframe, in compliance with applicable laws.
It is your responsibility to provide accurate, correct and complete information. We take steps to ensure that your personal information is as accurate, complete and up to date as is necessary for the purposes for which it is to be used. If you believe that the personal information we have about you isn’t accurate or complete, please rectify it accordingly.
Some of the personal information we hold about you is accessible to you through your online account(s). You can access and update or correct your personal information by logging into your account(s) and making updates to your profile information and your preferences.
You may also have the right to withdraw your consent to our collection, use and communication of your personal information by contacting us. The withdrawal of your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive because the continued use and disclosure of your personal information is a necessary part of making the product or service available to you. If you withdraw consent to our collection of your Personal Information, we may retain the minimum Personal Information necessary solely to ensure we retain a record of your request to withdraw consent.
You can also request access or rectification to your personal information or withdraw your consent by contacting Danone’s Chief Privacy Officer as described in the “Who Can You Contact With Privacy Questions?” section.
100 rue de Lauzon
Boucherville, QC J4B 1E6
Nutricia North America is B Corp™ certified. As part of the B Corp™, we have joined a movement of like-minded companies working together to strengthen the role of business in driving social and environmental good for all. Learn more : bcorporation.net